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Thursday, November 5, 2009

AIRTEL CUG Indian Railways

Wrong Unbilled amount Message
I have been provided with AIRTEL No 9003141753 (Post Paid CUG-Indian Railways) by Railway as I am posted as Chief Materials Manager at Integral Coach Factory/Chennai.
I have registered with Customer Service of AIRTEL to send me message regarding unbilled amount on daily basis.I have receved following message during last three days.
Approximate unbilled usage as on Amount
11-11-08 00 Hrs Rs.6.08
12-11-08 00 Hrs Rs 345.16
13-111-08 00 hrs Rs.477.32
I am not using the mobile beyond our CUG to the extent the unbilled amount is being messaged to me.I could not get satisfactory reply from customer care of AIRTEL (COMPLAINT NO. 802654462) and the person kept on repeating that necessary correction in the bill can be done only at the time of final generation of bill.
I could not get satisfactory reply and the high unimaginable amount being messaged to me is highly UNREALISTIC.
You are requested to do the needfull for correction of UNBILLED AMOUNT being sent to me at the begining itself as it will be too late to rectify the same at the time of final bill as financial DAMAGE would have taken place by that time.

I hope my grievances will be redressed and I will not be put to financial loss.
Thanking you

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